Complaint Update - important instructions

Dear Colleagues,


Today I would like to draw your attention to two important points in connection with the complaint process:


  1. Adsorbers that have been reported as a complaint are only returned after individual consultation with the reporting party.

Return modalities are to be coordinated directly with me in writing (by e-mail), with Dominik Gutzler on his behalf.


  1. In the case of a return, please address the shipment as follows from now on:


CytoSorbents Europe GmbH

Quality Assurance - Anne-Katrin Ullner

Otto-Lilienthal-Strasse 6a

15566 Schöneiche near Berlin



  1. At the end of Q3/2021 there will be a revised version of the complaint module in our e-learning system. You will be informed accordingly.



Thank you for your support in this important process.

I am happy to answer any questions you may have.


Best wishes,


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