Today I would like to draw your attention to two important points in connection with the complaint process:
- Adsorbers that have been reported as a complaint are only returned after individual consultation with the reporting party.
Return modalities are to be coordinated directly with me in writing (by e-mail), with Dominik Gutzler on his behalf.
- In the case of a return, please address the shipment as follows from now on:
CytoSorbents Europe GmbH
Quality Assurance - Anne-Katrin Ullner
15566 Schöneiche near Berlin
- At the end of Q3/2021 there will be a revised version of the complaint module in our e-learning system. You will be informed accordingly.
Thank you for your support in this important process.
I am happy to answer any questions you may have.